Find quick answers to common questions.
Our products are made from sustainable materials including bamboo, organic cotton, natural rubber, recycled paper, and borosilicate glass.
Standard shipping takes 3-7 business days. Express shipping is available at checkout for 1-2 business day delivery.
Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat rate shipping fee.
We accept returns within 30 days of purchase. Items must be in original condition. Contact us to initiate a return.
Yes, all our wooden and bamboo products are finished with food-safe oils and coatings. Our glass products are 100% food safe.
Hand wash with mild soap and warm water. Dry immediately. Apply food-safe mineral oil monthly. Never soak in water or put in dishwasher.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination.
Yes! Once your order ships, you will receive an email with tracking information. You can also check order status in your account.
Many of our products carry certifications including OEKO-TEX, GOTS (organic cotton), and FSC (sustainable forestry).
You can reach us via email at support@shop.com, by phone during business hours, or use the contact form on our website.
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